Credit Controller

Salary & Benefits
Competitive + Excellent Benefits
Job Advert Description

As a Credit Controller you will own your ledgers and be effective collecting the debt efficiently. This is a customer facing role and supports authors in paying their invoices. It therefore requires excellent customer service skills and the ability to build strong working relationships with customers across the globe. The Credit Control team works closely with other teams across Finance and the wider company.

Continuous improvement is at the heart of everything we do. This means we collaborate across teams to ensure our processes are aligned and we can give the best service possible to our customers. You will enjoy working in a fast-paced environment where you will be encouraged to suggest new, initiative ways to reduce aged debt and improve the efficiencies of the department.

The credit control team uses specific debt management software to facilitate efficient collections. This role would suit an individual adept at getting the most out of this software to drive results.

Likewise, good Excel skills are essential for reporting on debt.


About you:

Successful applicants should demonstrate the following:

Professional qualifications

  • A levels or equivalent

Knowledge & previous experience

  • Proven track record as a Credit Controller
  • Experience of developing relationships across the whole organisation and influencing the debt collection processes
  • Knowledge and experience of Finance and debt collection systems
  • Experience of working with foreign currency transactions

Skills & behaviours

  • Excellent organisational skills
  • A strong customer service ethos
  • An instinct for continuous improvement in processes
  • Strong communication skills (oral and written)
  • Intermediate excel skills (vlookups, pivots etc.)

About the benefits:

In addition to a competitive salary, we offer employees a comprehensive benefits package including an excellent pension scheme, discretionary annual bonus scheme, private medical insurance, life assurance and generous annual leave. We also offer a range of flexible benefits such as shopping discounts and gym membership.

Our modern and contemporary offices are based in the thriving city centre of Bristol, a stone’s throw away from Temple Meads train station and within walking distance of Cabot Circus shopping centre, and numerous cafés and restaurants. In recent times, our systems and processes have been proven robust and adaptable whether working remotely or from the office, a reflection of the investment in both and dedication to continuous improvement.

This role is based at our Bristol office. Blended and flexible working will be considered with regular office attendance informed by business needs and subject to the local Covid-19 situation.

To apply:

To apply, please submit your CV and a covering letter through our careers site highlighting your previous experience and how it applies to the role, and why you are interested in this opportunity and IOP Publishing.

About us:

IOP Publishing is an international scientific publisher, through which leading-edge research is distributed worldwide. Our rapidly expanding journals programme, is published alongside other sources of scientific information in the form of eBooks, magazines and conference proceedings. Other publications include easily accessible community and regional websites. We are a world leader in the development of electronic publishing for the scientific community and have offices in Europe, Asia and the US. Working in the interests of science and scientists, we aim to maximise the impact of the research we publish.

IOP Publishing is central to the Institute of Physics, a not-for-profit society. Any financial surplus earned by IOP Publishing goes to supporting science through the activities of the Institute. With a continuing focus on growth we recognise that every single person has a real part to play if we’re to achieve our aim of becoming the world’s leading publisher in our field.

We are seeking a diverse range of candidates and particularly welcome applicants from under-represented backgrounds.

Closing Date

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